Suite SMILE-MaaS Services Partners About Talk to us
SMILE-MaaS

Management as a Service
for Indian lenders.

We run the lending back office through trained specialists and the Kapiital Lending Suite. Onboarding, KYC, credit operations, loan administration, collections, reporting. You set the credit policy. We operate against it. Every decision is logged.

30–50%
lower operating effort
7
specialist tracks from onboarding to customer service
5
collections capabilities from bucket-1 THALA bots to field recovery
5
AI models in production across the workflow
Scope of services

Seven specialist tracks.

01

Customer onboarding

Lead capture, qualification, KYC, document collection, completeness checks.

02

KYC operations

Bureau, GST, MCA, PAN cross-checks. Fraud heuristics. Borrower communication.

03

LOS processing

Loan origination workflow on SquareNow. Configurable per product. Auditable per file.

04

Credit appraisal

Underwriting checklist, policy match, exception escalation. Your credit committee sees only judgment cases.

05

Documentation

Sanction letter, agreement, e-sign, e-stamp, post-disbursement tracking. Tamper-evident audit log.

06

Disbursement

Payment orchestration with your bank, reconciliation, ledger posting, borrower confirmation in seconds.

07

Customer service

WhatsApp, voice and email helpdesk. Multilingual. Grievance redressal per RBI fair-practice code.

Ready to scope?

Tell us your AUM, branch count, and which tracks to take first.